Delivery & Returns

How much does shipping cost?

Watsons offers free delivery within Australia for all orders over $100. Orders under $100 will be charged a flat fee of $9.90.

How long will my delivery take?

Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

What could delay my order?

Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. We will notify you if we are unable to fulfil your order.

We work hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 – 2 business days before being approved for shipment.

Orders requiring ring sizing take up to three (3) additional business days to complete. If we can't re-size your ring, we will call you to go over the option to order one in.

How do I track my order?

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

Alternatively you can track your delivery on the Australia Post website.

Do I need to sign for the delivery?

For security reasons, a signature is required for all deliveries.

I’ve missed my delivery, what now?

If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

Can I change my delivery address?

We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our team. To change your shipping address, please contact our Customer Service team as soon as possible on (03) 6331 7646.

RETURNS:

If your new Watsons Jewellers purchase just isn't for you, that's okay. As a valued customer of ours, we wish to make your refund or exchange as simple and stress-free as possible. If you are concerned about your refund or exchange, we recommend that you read on to learn more about how it works.


Change of mind
: We want you to love your purchase as much as we do! If you don’t, all you have to do is let us know within 14 days and we will arrange for you to return it to us for a full exchange or refund!  We do require the item to be in brand new condition, meaning that it must be unworn with all tags, warranties, boxing, certificates etc still intact. You will be required to pay the postage to ship your item back to the store – We recommend you return the item to us via Australia Post Express with signature on delivery so that you can track the delivery. 

Please note: to be eligible for a return the item cannot be an item specially made or adjusted (i.e sized) specifically to fill an order

 

Faulty Goods: If the item is faulty or damaged on arrival, please contact our Customer Care team at team@watsonsjewellers.com.au within 48 hours of receiving your item and we will get back to you with the correct course of action.

For the return of the faulty item(s), we will do our best to contact the supplier and order you a replacement. Replacement items can only be provided subject to availability. If this is not possible, we will refund the cost of the purchase including shipping charges. We do require the item to be returned with original tags, warranties boxing and certificates, etc.

 

Incorrect goods received or goods not as described: If you receive your order and the item description doesn’t match what you purchased contact our customer care team at team@watsonsjewellers.com.au within 48 hours of receiving your item and we will get back to you with the correct course of action by the next business day. We are unable to replace an incorrectly supplied item till the item has been returned to us from the buyer, WATSONS will supply a pre-paid postage label. All goods must be returned in brand new condition, meaning that they must be unworn with all tags, warranties, boxing, certificates etc still intact.

 

Resizing: If you love your new piece but it is the wrong size just contact us at team@watsonsjewellers.com.au and we can organise how we can help you!

 

How will you receive your refund?

We will give you your refund in the same form that it was paid for. We can refund all major credit cards, PayPal, afterpay and zippay. You will receive an email saying that your refund has been approved and is being processed. Refunds can take 5-7 days to process.

 

To enquire about a return or if you have any queries, please email team@watsonsjewellers.com.au within 14 days of receiving your purchase.